Support will reproduce the issue after .vemscfg is provided - the one actually in use, saved from VT. (and it's newest fw, or 1.2.38 or 1.2.31). Waiting for that, no further action until that.
See FileArea
- Edit this page to include reference.
- related to WideBandNernstVoltageTooLow page, but actual stat of project specific .vemscfg file and notes must be written here.
- if there are several messages, "merge them" and only include the uptodate actual state (no copypaste of chronological junk)
- NOTE: For non-nonsense constructive work, always use real PC or notebook, not tablet or Android or Iphone
NOTE: thematically organized project page is required for technical support
- any email must contain the reference to thematically organized project page.
- Required for technical support, otherwise optional.
- page name starts with "MembersPage/..." and
Sending multiple emails without reference to thematically organized project page is a waste of time, and is not supported. (This important requirement has been neglected multiple times).
IMPORTANT: any request must include saved .vemscfg, otherwise neglected (no matter how much measurement or other info is included) - saved with VemsTune (after "update ini files from web") any fw older than 1.2.31 will not be reproduced or supported)
Any report or request MUST include:
- VemsTune version
- confirmation that "update ini files from web" was done
- saved vemscfg file (which actually includes:
- many useful information
- firmware version
- if fw is older than 1.2.31 it will not be supported. Eg. if 1.1.96 works for you, it's good, but we don't recommend modifications without/before firmware upgrade; The HW is supported for 30 years, but at this time there is no support for 1.1.96 fw when there are 10+ years newer firmware versions
Officially the newest fw is supported => there will be no fix if the newest works perfectly
- in practice fw 1.2.38 and 1.2.31 should also work for 99% of the setups
- and (if the setup does not require newer features of fw) we reproduce setups with 1.2.31 or 1.2.38 to help diagnosis. But there will be no fixes if newest fw works well for the required features (also, newest has most features)
Speculation - should not waste time without .vemscfg
After testing v3/4603 with 1.2.31 and 1.2.38 (with real LSU4 sensor) and found it working we suspect that problem at site can be: some extremely old (<1.2.31) firmware, or something is misconfiguration
- and in any case the vemscfg saved with "update ini files from web" (needed even with newest VT, because improvements come via "update ini files from web", VT reinstall not needed if newest).
It might be something weird in the "pump" (voltage controllerd current source with protection/limit) circuit, perhaps even something intermittent that worked consistently for hours when we tested in lab but fails consistently after shipping
- very rare, something related to software/configuration related is much more likely, especially that .vemscfg was not supplied - that would be step nr.1 in ANY support or investigation case.
Please fire an ECU order in webshop just to specify desired ECU specs (might be slightly different than old ECU; 6 IGBT-s is most practical because it supports 6 passive coils, or 6 active coils also, using 2 logiclevel ign + 4 stepper outputs)
- choose "IBAN/pay later" option (no need to pay; we prepare a new ECU but not sending until the even the most basic .vemscfg is provided so we can verify that it's not something like using old firmware, especially 1.1.96)
See also: How to Report Bugs Effectively